Product(s) can be exchanged within 7 working days from the date of delivery considering all the terms and conditions mentioned below:
- Defected products i.e. sole and/or upper damage.
- Original sales invoice is presented at the time of exchange.
- All accessories should be in mint condition along with their original packaging.
- Spray seal isn't broken.
If you are unhappy with the design you ordered or the size doesn’t fit you well, you can have your shoes exchanged. Please note that items once bought cannot be refunded.
You can simply call us or WhatsApp at 0302-8639762 or email us at firstname.lastname@example.org with your order number and we will surely entertain your query.
Please note that the product(s) will not be retuned/exchanged if:
- Products are over used I.e.missing sole prints, out of shape shoes.
- Wrinkled shoe, wrinkling is natural leather behaviour.
- Scratches due to wear and tear.
- Wet and burnt shoes.
- Pasting issues due to pulling of sole and upper.
- Glatt offers 12 months guarantee on all shoes. During this period, if you face any issue e.g. sole detachment, upper color fading etc., you can send back the product to our warehouse.
- Our quality assurance team will inspect the issue which may take up to 14 days from the date of receiving your shoes.
- We will repair or replace any defects in the product. This doesn’t cover wear and tear or misuse on behalf of the customer.
We offer FREE Nationwide delivery on all orders above Rs 3,000/-Currently, we are offering Cash on Delivery (COD) service on all orders.